Contact TREX IPTV Support
Get help with activation, choosing a compatible app, entering login details, device setup, pricing questions, payment confirmation, or troubleshooting.
Choose the Fastest Contact Method
For device setup and playback troubleshooting, include the technical details shown below in your first message.
WhatsApp Support
Best for activation, setup guidance, trial requests, pricing questions, and quick troubleshooting with device details.
Email Support
Useful for longer requests, policy questions, copyright notices, or messages where you need a written email record.
What to Include in a Technical Support Message
Good diagnostics reduce back-and-forth and help separate a player issue from a network or stream issue.
Device
Example: Firestick 4K, Samsung TV, Android box, iPhone, Windows PC, Formuler.
Player App
Example: TiviMate, IPTV Smarters, IBO Player, VLC, MyTVOnline.
Connection
State whether you are using Ethernet, 5 GHz Wi-Fi, 2.4 GHz Wi-Fi, or mobile data.
Exact Issue
Include the channel/category, error message, and approximate time the issue occurred.
Before contacting support
- Restart the app and device.
- Test another channel and a VOD item.
- Confirm your internet connection is working.
- Refresh the playlist/EPG if the player supports it.