Refund Policy

1. Digital-Service Nature

TREX IPTV subscriptions are delivered digitally. Once credentials are activated or delivered, the service may be immediately usable. Any refund rights that apply under mandatory consumer law remain unaffected.

2. Before You Buy

Review the plan length, number of active connections, supported devices, app requirements, internet requirements, and price before purchasing. Where available, a 24-hour trial can help you test your own device and Canadian internet connection before choosing a longer plan.

3. When a Refund Request May Be Considered

Subject to applicable law and verification, a refund request may be considered where payment was received but the purchased digital service was not delivered, or where a material service problem attributable to TREX IPTV cannot be resolved after reasonable troubleshooting.

4. Situations That Normally Require Troubleshooting Rather Than a Refund

• Incorrect app installation or unsupported device configuration.
• Weak Wi-Fi, ISP congestion, routing, VPN, or local-network problems.
• Third-party player fees, bugs, store availability, or account issues.
• Temporary unavailability of a specific channel, event, VOD item, EPG entry, subtitle, or audio track.
• Failure to follow setup instructions or provide reasonable diagnostic information.
• Exceeding the number of simultaneous connections included in the plan.

5. How to Request Review

Contact support through Contact Us or email admin@trexiptv.com. Include the order/payment reference, plan, device, app, exact problem, troubleshooting already completed, and the result you are requesting.

6. Review Process

TREX IPTV may ask you to test alternative channels, another compatible player, Ethernet or 5 GHz Wi-Fi, or another supported device to determine whether the issue is service-side, network-side, or device-side. Do not send full payment-card details or account passwords.

7. Approved Refunds

If a refund is approved, the return method and processing time can depend on the original payment channel and the rules of the payment provider. Any provider fees, exchange-rate differences, blockchain fees, transfer fees, or intermediary charges are handled according to the applicable provider and law.

8. Abuse and Fraud

Refund requests may be denied where there is evidence of fraud, chargeback abuse, unauthorized resale, credential sharing beyond the purchased connection limit, or other material breach, except where applicable law requires otherwise.

9. Contact

Questions about a refund review can be sent to admin@trexiptv.com or through the Contact Us page.